Privacy, Terms & Cancellation Policies
Introduction
WorshipReady.com is a provider of worship resources, primarily chord charts which are available through paid subscriptions or packages. We define the term "user" as an individual, church or organization who registers an account with us or comes into communication with us. Any information provided by user is treated as confidential unless the communication happens on open channels such as community forums, social channels or comments on site article pages. We acknowledge the right of users to their privacy and commit to help safeguarding the same.
Privacy Summary
We take your privacy seriously and only basic information is required by us for processing your signup. We do not ask for or store your credit card information. We do not share member's details with anyone. We do send out periodic emails to members to update them on promotions, new services, new site content, contests, etc.
By using this site or any of our products or services, you expressly consent to the use and disclosure of information as described in this privacy policy. IF YOU DO NOT AGREE WITH ANY OF THE TERMS HERE, YOU SHOULD NOT USE THIS SITE OR THE PRODUCTS/SERVICES OFFERED ON THIS SITE.
Personal Information
Personal information such as name, email and usernames are collected during account creation and when filling out contact forms, contest forms, free chart download forms, etc. This information can be easily updated by users themselves by logging into our site and editing heir profile. We do also log the IP address of users logging into our site.
Billing Information
Any information collected for processing a payment is never stored on our site or by us. We utilize both Authorize.net and PayPal for payment processing. All billing details (address, credit card details, etc) are handled by the payment gateways completely. All information that is passed on for payment processing is done so securely, following all guidelines of the payment gateways. Our site is also protected by a SSL security certificate.
Information Collected by 3rd Party Service Providers
We currently utilize MailChimp for processing our mass emails to our base of members and interested parties. This service does store user details on their site, which includes name and email address. We also store the user's gender and type of account they have with WorshipReady.
Updating, Deleting or Downloading Information
You can simply login to our site and update your profile data as needed. If you would like to delete or download your information, simply fill out our contact form to request that this be done. If you have an active subscription, your account and details can not be removed as they are needed for accessing your account and services. However, if you have an old account that is no longer being used, we can remove it completely from the system at your request.
Cancellation & Refund Policies
We strive to provide the very best in worship resources to you and give you chord charts that are at a quality level that is unmatched by any other website or service. However, we realize that WorshipReady.com may not be the perfect fit for everyone. Our cancellation and refund policy is as stated below:
- There are no partial-month refunds for a monthly subscription. Your access would continue for the current month and then be disabled when the payment does not recur for the next month.
- For annually-paid subscriptions, you can get a 50% refund if you cancel within the first 2 months of service. After that point, there is no refund available for unused portions of the year.
- If you decide to come back and sign up again later, you will have to pay whatever the current rate is, regardless of if you had a discounted rate previously.
- There are no partial-refunds for chord chart packages.
- If you have used our "Request A Chart" service more than one time, you forfeit any refund options.
- If you have submitted original songs that we have added to our system, they will removed if your subscription does not remain active.
Before Canceling & Requesting a Refund:
- Contact us with any question or concern. We'd hate to see you go over an oversight, assumption or anything else that could easily be addressed and helped.
- Realize that we are always here and doing everything we can to make this the best service it can be. Do whatever you can to help us to help you!
Cancellation Request:
To initiate a Cancellation, please Submit a Cancellation Request to our billing department. This is the only official method of cancellation.
Changes:
WorshipReady.com may at any time, without notice to you and in its sole discretion, occasionally amend this policy and/or subscription plan options and pricing. Please review this policy periodically. Your continued use of the WorshipReady.com website after any such amendments signifies your acceptance of any changes.
[ last updated: May 25, 2018 ]
